Refunds and Returns

30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from slender-u.com for any reason, you have 30 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on slender-u.com in accordance with the terms below:

To qualify for a refund, all the following conditions must be met:

  • A return authorization must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, please message us on our Contact Us Page.
  • You must return the Product to Slender You to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
  • Cancellations only qualify within 24 Hours of your order. Once your order has been shipped, you must send it back to qualify for the refund.

Shipping
To return your product, you should mail your product to: 1706 Nicolet Drive Cheboygan Michigan US 49721

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Products purchased in November and December can be returned through January 31 of the following year or 30 days from the date of purchase, whichever is longer.
  • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Slender You
  • If you return Product to Slender You (a) without a return authorization from Slender You or (b) without all parts and accessories originally included with your purchase, Slender You retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

Returns
Our policy lasts 30 days. If  days have 30 gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at slenderyouweight@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at slenderyouweightloss@gmail.com and send your item to: 1706 Nicolet Drive Cheboygan Michigan US 49721.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1706 Nicolet Drive Cheboygan Michigan US 49721

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We Offer FREE International Shipping!

Shipping Times Vary Per Item. Food Items and Supplement Shipping Time is 5-10 Days In the United Sates of America. Fitness Trackers take on average 12-20  days to ship not including the 3-5 day  processing time.

International Shipping Times Vary Depending On The Country You Live In. Usually takes 3-5 weeks for our Fitness Trackers and some food items will not be shipped Internationally due to FDA Guidelines. Email us for Detailed Information on food shipping.

( The Promotional FREE Plus Shipping Offers will be a $6.99 Shipping FEE per item)